Questions and Answers

Frequently Asked Questions

Here are some answers to our customers' most common questions:

What payment methods can I use to make my purchase?

We offer several payment options, including:

Credit card: Visa, Mastercard, American Express. Bank transfer: Banco do Brasil, Itaú, Bradesco. Online payment: PayPal, Mercado Pago.

What is the shipping cost?

Shipping costs are calculated based on your purchase total and shipping destination. You will be able to see the exact cost during the checkout process before completing your purchase.

How are shipments made?

We work with trusted delivery services such as the Post Office, partner carriers and express delivery services. We ensure that your order is securely packaged and shipped quickly and efficiently.

Where can I receive my order?

We ship nationwide. You can receive your order at your preferred address, whether it's your home, work, or another location specified during the checkout process.

How long does it take for the order to arrive?

Delivery times vary depending on the shipping method selected and your location. Orders are generally delivered within 3 to 7 business days after payment confirmation.

What is the deadline for making an exchange?

If you wish to exchange a product due to regret, you have up to 7 days after purchase to request a refund or exchange it for another item of equal value.

What should I do if the product does not arrive in good condition?

If you receive a product that is damaged or in unsatisfactory condition, please contact us at contato@reitires.com.br and we will arrange for a replacement product or a refund, as necessary. Your satisfaction is our priority.